1. Introduction
Welcome to Chinese Medicine Loughborough. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
2. Services Offered
We provide traditional Chinese medicine consultations, treatments, and related products. Our services include:
- Acupuncture
- Modern Acupuncture
- Herbal Remedies
- Well-being & Beauty Treatment
- Cosmetic Acupuncture
- Cupping & Moxibustion Therapy
- Covid/ Long Standing Covid Symptoms
- Infertility & IVF Support
- Consultation & Advice
3. User Responsibilities
When using our website or services, you agree to:
- Provide accurate and up-to-date information.
- Follow all safety and aftercare instructions given during treatments.
- Refrain from using our website for illegal or harmful purposes.
4. Appointments and Cancellations
All appointments must be booked in advance. The following policies apply:
- Appointments can be rescheduled up to 24 hours in advance.
- Late cancellations or no-shows may incur a fee.
- If you arrive late, your session time may be reduced.
5. Payments and Refunds
We accept various payment methods, including cash, card, and online payments. Please note:
- Payments must be made at the time of service unless otherwise agreed.
- Refunds are only provided in cases of service failure or incorrect billing.
- Products such as herbal remedies are non-refundable once opened.
6. Medical Disclaimer
Chinese Medicine is a complementary therapy and should not replace professional medical advice. We recommend consulting a healthcare provider before starting any treatment. You acknowledge that:
- Treatments are based on traditional Chinese medicine principles.
- Results may vary between individuals.
- We do not guarantee specific medical outcomes.
7. Liability Limitation
We are not liable for any damages resulting from the misuse of our services or products. This includes:
- Adverse reactions to herbal remedies.
- Failure to follow aftercare instructions.
- Any indirect or consequential damages.
8. Privacy and Data Protection
We respect your privacy and handle personal data according to our Privacy Policy. By using our services, you agree that we may collect and process your data for:
- Booking and appointment management.
- Providing personalized treatment recommendations.
- Marketing and service improvement purposes.
9. Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the applicable courts.
10. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of any updates.